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This morning, I had the pleasure of speaking to NAWBO's Orlando chapter at their breakfast meeting.

My presentation was on effective communication. Below are three things you never want to be heard saying if you want to be effective in your communication.

1. "That's the way we've always done it."

I believe it was Albert Einstein or Ben Franklin who defined insanity as doing the same thing and expecting a different result. Don't be afraid to try something new. Break out of your comfort zone.

Jack Canfield has a formula I've found very helpful: E + R + O (Event + Reaction = Outcome). The only part of the equation that you can control is the "R" so if you want to change the outcome, you've got to change your reaction to the event. Sage advice.

2. "We could never do that."

There's a saying that it doesn't matter whether you think you can or can't, you're right. That pretty much sums it up, doesn't it?

3. "You should..." (or "You need to...")

Don't ever should on anyone, especially yourself! Besides, most people don't like being told what they should or need to do.

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