Our Return/Refund Policy

Customer satisfaction is our top priority.  Our intent is to provide products and services of exceptional value.  If you are dissatisfied at any time, please let us know and we will be happy to issue a refund based on the following guidelines:  

1. All products offered by Elizabeth Charles & Associates come with a 30-day, 100% money-back guarantee.  You may return any product in its original condition within 30 days of receipt for a full refund of the purchase price.
   

2. For on-site trainings, seminars and workshops hosted by Elizabeth Charles & Associates, simply return any and all training materials received to a member of our on-site event staff and we will refund your tuition fee within 10 business days.
   

3. Please note that customers requesting serial or repeated refunds will be blocked from future purchases to prevent further abuse.
   

4. We will issue your refund using the same form of payment with which your original payment was made.